Terms of Service
Friendly-Travel.com
Last updated: 30 April 2025

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally-binding agreement between you (“you” or “Customer”) and Friendly Travel (“Friendly Travel,” “we,” “us,” or “our”). They govern your access to and use of the website https://friendly-travel.com and any sub-pages (collectively, the “Site”), as well as your purchase and use of our downloadable or online travel guides and related content (the “Services”).

By accessing the Site or purchasing the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Site.

2. Changes to These Terms

We may revise these Terms at any time. When we do, we will post the revised version and update the “Last updated” date above. Your continued use of the Site after any change constitutes acceptance of the revised Terms.

3. Eligibility

You may use the Services only if you are at least 18 years of age (or the age of majority in your jurisdiction) and otherwise legally competent to form a binding contract. You warrant that all information you provide is accurate and complete and that you will keep it up to date.

4. Our Services

  1. Digital-only product. Upon successful payment you receive a personal, non-exclusive, non-transferable licence to access and download the purchased travel guide for your own private use.
  2. Licence limitations. You may not copy, share, publish, resell, sublicense, or otherwise distribute the guide or any derivative works without our prior written consent.
  3. Updates. If we release minor updates or corrections to a guide you purchased, we may—at our discretion—provide access to the updated version at no extra cost.

5. Pricing, Payment & Taxes

  1. Pricing. Prices are displayed in pounds sterling (GBP) unless stated otherwise and are subject to change without notice. Price changes do not affect completed purchases.
  2. Payment processing. All payments are processed securely by Stripe. We do not store full card numbers or CVV data.
  3. Taxes. You are responsible for any applicable VAT or other taxes in your jurisdiction, which may be added at checkout.

6. Refund Policy (30 Days)

Because our product is delivered in digital form, all sales are final after 30 days from the date of purchase. Within those 30 days you may request a refund only if you (a) were charged in error or (b) cannot access or download the guide after reasonable troubleshooting. To request a refund, email care@friendly-travels.com with your order details. Approved refunds are credited to the original payment method.

7. Prohibited Conduct

You agree not to:

  • Violate any law or regulation while using the Site;
  • Interfere with or disrupt the Site’s security or operation;
  • Use automated systems (bots, spiders) to extract data;
  • Submit false or misleading information;
  • Upload or transmit viruses or malicious code.

8. Intellectual Property

All text, graphics, photos, videos, software, and other content on the Site and within the guides are owned by or licensed to Friendly Travel and are protected by intellectual-property laws. Nothing in these Terms transfers ownership to you.

9. Disclaimers

  1. Informational purposes only. Our guides are provided “as is” for general information. We are not travel agents, immigration advisers, medical or legal professionals.
  2. No guarantees. We do not guarantee the issuance of visas, border entry, availability of transport, or personal safety.
  3. Availability. While we strive for uninterrupted access, the Site may be unavailable from time to time.

10. Limitation of Liability

To the fullest extent permitted by law, Friendly Travel shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Site or Services. Our total liability for any claim shall not exceed the amount you paid for the specific guide giving rise to the claim.

11. Indemnity

You agree to indemnify and hold harmless Friendly Travel, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your breach of these Terms or misuse of the Services.

12. Governing Law & Jurisdiction

These Terms and any dispute or claim (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.

13. Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

14. Entire Agreement

These Terms, together with the Privacy Policy and Refund Policy incorporated herein by reference, constitute the entire agreement between you and Friendly Travel regarding the Site and Services, superseding any prior agreements, communications, or understandings.

15. Contact

If you have questions about these Terms, please email us at care@friendly-travels.com.